Return And Refund Policy Of Arogya Vision Private Limited
1. Introduction
Arogya Vision Private Limited (“Company”, “We”, “Our”, “Us”) aims to ensure customer satisfaction while maintaining fair and transparent policies. This Return And Refund Policy outlines the conditions under which returns, replacements and refunds are processed.
By placing an order on our website:
you agree to the terms mentioned below.
2. Nature Of Products
Our products fall under the category of Food And Consumable Items (Spices And Masala Products).
Due to hygiene, safety and quality reasons, returns are strictly limited and accepted only under specific conditions.
3. Return Eligibility
Returns will be accepted only if:
- The product is damaged during delivery
- The product received is incorrect
- The product packaging is tampered or defective
Conditions:
- Return request must be raised within 48 hours of delivery
- Product must be unused and in original packaging
- Proof (images/video) must be provided
4. Non-Returnable Items
The following are not eligible for return:
- Opened or used products
- Products without original packaging
- Change of mind purchases
- Taste or preference related issues
5. Return Process
To request a return:
- Contact us at support@arogyavision.in
- Provide Order ID and issue details
- Attach clear images or videos as proof
- Wait for approval from our team
Returns without approval will not be accepted.
6. Refund Policy
Refunds will be processed only if:
- Return request is approved
- Product is received and verified
Refund method:
- Original payment method (Razorpay / Bank / Wallet)
Refund timeline:
- Processed within 5–7 business days after approval
7. Replacement Policy
In eligible cases, we may offer:
- Product Replacement
OR - Refund (as per situation)
Replacement depends on product availability.
8. Cancellation Policy
- Orders can be cancelled before dispatch
- Once dispatched, cancellation may not be possible
- Refund for cancelled orders will be processed within 3–5 business days
9. Shipping Charges
- Shipping charges are non-refundable
- Return shipping (if applicable) will be decided based on the case
10. Fraud And Abuse Prevention
We reserve the right to:
- Reject return/refund requests in case of misuse
- Limit returns for customers with repeated claims
- Take necessary action against fraudulent activities
11. Quality Assurance Commitment
We ensure that all products are:
- Hygienically processed
- Properly packaged
- Quality checked before dispatch
12. Limitation Of Liability
Arogya Vision Private Limited shall not be responsible for:
- Minor variations in product appearance
- Taste differences due to personal preference
- Delays caused by logistics providers
13. Company Information
Arogya Vision Private Limited
Bhadreshwar, Bathnaha
Araria, Bihar – 854316
India
GSTIN: 10ABECA6624N1ZQ
14. Contact Information
For return or refund requests:
Email: support@arogyavision.in
Website: https://arogyavision.in/contact-us/
15. Policy Updates
We reserve the right to update this Return And Refund Policy at any time without prior notice.
16. Acceptance Of Policy
By placing an order on our website, you confirm that you have read and agreed to this Return And Refund Policy.